On January 21, 2016, Aviva Canada announced the acquisition of RBC General Insurance Company. See Aviva Canada announces the acquisition of RBC General Insurance Company press release.
Thus, RBC General Insurance has been renamed on HCAI to Aviva General Insurance Company (prev RBC Gen Ins).
You may want to update your Insurance Companies Library in Universal Office by simply synchronizing the Aviva General Insurance Company (prev RBC Gen Ins) on HCAI with RBC General Insurance Company in your insurers library. You will find instructions to Synchronize Insurance Company with HCAI in the Add and Mange Insurance Companies article.