Void Claim

The TELUS Health eClaims platform allows you to withdraw claims submitted within the same day. If you manage to void the claim, it’s as if you’ve never submitted it.

Note: The void feature is part of the TELUS Health eClaims platform; however, it may not be supported by all participating insurers.

Void a Claim

1. In the Adjudicated queue, double-click on a claim that was submitted today.
2. Click [Void] on the toolbar.
3. Specify the reason for voiding it by choosing from one of the available two options in the drop-down list and click Void.

If successful, the system will change the status of the claim to Void and add a VOID watermark.

Resubmit Claim

One of features that make Universal’s eClaims unique is the option that allows you to re-submit a voided claim after making changes. Let’s see how it’s done.

1. While a Void claim is open, click [Save as draft] on the toolbar.
   Note: The system will save the claim as draft and allow the user to start editing.
2. Review the claim and make changes.
3. Click [Submit] on the toolbar.