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How to Resolve Issues with Appointment Book that May Occur after SQL Server Installation

October 3, 2018 by Tech Support

  1. Home
  2. Troubleshooting

Do you experience one of the following issues after swap server or new SQL Server installation?

  • The appointment book stops working or you experience a connection error when adding or making changes to appointments, or
  • the invoices are opened with connection error message.

Then, try the following solution on your server computer:

  1. In Windows, go to Control Panel > Clock, Language, and Region > Region, and make sure that English (United States) is selected in the ‘Format’ drop-down.
  2. Make sure there are no other additional languages added.
  3. If other languages added, then remove and reset them keeping only English (United States).
    Note: If the system does not allow you to remove it, then it can mean one of two things; a) the installation of Windows is damaged or defective, or b) the Windows is not authentic North American copy.
    • In that case, open Windows registry (in the search box on the taskbar, type ‘regedit’ and press enter).
    • Then, go to HKEY_USERS => [SID Local Admin] => Control Panel => International, and change keys “Locale” and “LocaleName” as follows:
      • Locale: 00000409
      • LocaleName: en-US
  4. Stop and Start SQL Server & Browser (you may have to Restart Computer).
  5. If you had to run an update to update the DB, then Re-Run the latest update.

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