• Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Universal Office Help Centre

Practice Management - HCAI, MVA, EHC, WSIB

 
  • Knowledgebase
  • Videos
  • Updates

Troubleshooting

  1. Home
  2. Troubleshooting

Cannot find RBC General Insurance Company on HCAI

On January 21, 2016, Aviva Canada announced the acquisition of RBC General Insurance Company. See Aviva Canada announces the acquisition...
  • 0

Cannot connect to Server

Symptoms When attempting to login to Universal Scheduling or Administration Setup, you receive one of the following two error messages:...
  • -1

Enable and Disable Administrator Account in Windows 10

Open the Command Prompt For Windows 8 or later – Use the Win+X shortcut and select Command Prompt (Admin)For Windows...
  • -2

Unica Insurance, Previously York Fire & Casualty

York Fire has been renamed to Unica Insurance Incorporated (“Unica”) and will operate under the Unica brand name. See Unica...
  • 0

Universal Office database is Suspected

Note: This article is intended for advanced users. Symptoms You cannot access Universal Office. When you access Microsoft SQL Server...
  • 0

Universal Office database is Offline

This article is intended for advanced users. The Problem You cannot access Universal Office. When you access Microsoft SQL Server...
  • 0

Cannot find Desjardins Auto Insurance on HCAI

Desjardins is not registered with HCAI as Desjardins Insurance. To submit claims to Desjardins, select Certas Home and Auto Insurance....
  • 4

Cannot find Travelers Canada Auto Insurance on HCAI

Travelers is not registered with HCAI as Travelers Canada. Back in 2009, Travelers has merged operations with St. Paul Fire...
  • 0

Remove security prompts in Access 2003

Go to Tools > Macro > Security. Click the Security Level tab, and then set the security level to Low....
  • 0

Email Notifications Not Sending

Symptoms The system fails to send out notification emails such as reminders and new appointments, as well as schedule notifications...
  • -1
Next Page »

Article Index

alerts appointment book appointment status assessment billing charges claim form correspondence ebroadcast eclaims ehc email extended health hcai health practitioner insurance company invoice mig motor vehicle accident mva ocf ocf 3 ocf 18 ocf 21 ocf 23 ohip patient case preset provider reminders schedule service code slip & fall sms soap notes telus eclaims telus health telus health eclaims template text message treatment and assessment plan treatment confirmation form treatment plan wsib wsib eservices

Footer

  • Knowledgebase
  • Software Updates
  • Glossary
  • Bulletin
  • Contact
© 2025 Antibex Computer Software, Inc. All Rights Reserved.