Working With Queues
Organizing your patients invoices, payments and files is extremely simple with the queues in the WSIB eServices module. Each queue is used to efficiently advance and organize invoices through the process of submitting to receiving payment.
WSIB eServices Queue Types
In each of the available queue types, you can preview claims and view the log of every action that has been taken.
| Queue | Description |
|---|---|
| Drafts | All invoices that you “Save as Draft” will be listed in the Draft queue to be submitted later. |
| Submitted | The system places successfully delivered invoices into this queue the moment it receives confirmation of acceptance from TELUS. |
| Adjudicated | When the system communicates that an invoice has been adjudicated, it is moved to the Adjudicated queue. |
| Paid | Once an invoice has been paid, the system places the invoice in the Paid queue and displays the paid amount. |
| Void | All voided invoices will appear in the Void queue. Invoices in this queue can be saved as a draft and resubmitted. |
| Submission Failed | Any invoices that fail upon submission will be moved to the Submission Failed queue. Failed submissions can be resubmitted. |
| Inbox | All Adjutaction results and payment advice files received by TELUS are stored here. Important: If you have submitted a claim using the TELUS portal prior to setting up WSIB eServices, you will receive all future messages regarding that claim in the inbox queue referenced by the claim number. For these claims, you will have to manually reconcile the payment. |