Create and Manage Cases This article explains how to add one or more cases to a patient record. This allows you to associate multiple... 0
Monitor HCAI Claim Submissions Working with queues There are two main queues used by the system when communicating with HCAI: 1) Successfully Delivered and... 0
Change Document Status This article will help you change the status of documents, correspondence, and invoices so as to track when you submit... 1
How to Submit Invoices to a Different Insurer from the One Specified in OCF-23 or OCF-18 This article will help you submit an invoice to an insurer that is different from the one you submitted an... 1
How to Withdraw Submitted OCF from HCAI Withdraw from HCAI IMPORTANT! In November 2015, HCAI has removed the Withdraw feature. Therefore, this option is no longer available in... -1
Cannot find RBC General Insurance Company on HCAI On January 21, 2016, Aviva Canada announced the acquisition of RBC General Insurance Company. See Aviva Canada announces the acquisition... 0
How to Record Payment from Extended Health on an OCF-21 When you receive payment from an extended health group benefit plan for your services to a motor vehicle accident (MVA)... 0
How to Submit Claims to the Attention of Independent Insurance Adjusters Are you running into claims handled by independent adjusters? If you haven’t yet, you will: some insurance companies outsource their... 0
How to Bill for a Provider Who Left Your Practice Healthcare providers, as well as office administrators, come and go. Every facility will likely experience the situation where a provider... 0
Create and Submit Predetermination Request to an Extended Health Insurer The TELUS Health eClaims platform allows you to request a “pre-approval” from a participating insurer electronically. This pre-approval is called... 0