In this article, we will cover two search functionalities: searching claims and predetermination requests and searching an Audit Trail.
Search eClaims
You can search claims and predetermination requests for TELUS Health eClaims throughout all queues in Universal eClaims. You have the options to search by:
- Patient First Name,
- Patient Last Name,
- Invoice (or Claim) number, and
- Predetermination request number.
- To start, make sure any one of the queues (e.g. Drafts, Adjudicated) is selected.
- Start entering search criteria.
Note: The system will display the results as you enter your search criteria.
Search an Audit Trail
Every action taken within the Universal eClaims module is recorded and can be found in the Audit Trail section of the module. The system keeps the last 30,000 records. The older records are deleted when the number of total records exceeds 30,000. Only authorized users have access to the Audit Trail.
You can search Audit Trail records by No/ID and Username.
- Select Audit trail.
- Start entering search criteria (e.g. admin).
Note: The system will display the results as you enter your search criteria.